The Evolution and Implementation of Outsourcing Processes in Airports
Over the years, outsourcing has become a common practice in many industries, including the aviation industry. Outsourcing involves the hiring of a third-party company to carry out certain operations or functions, which were previously handled in-house. The aviation industry has seen a significant increase in outsourcing processes, and airports are no exception. The outsourcing of airport processes began in the late 1990s, with the privatization of airports becoming a popular trend around the world. This shift was motivated by the need to improve efficiency and reduce costs in airport management. The idea was that private companies could manage airports more efficiently, leading to better customer service and a more profitable airport. One of the earliest examples of airport outsourcing was the 1997 privatization of the UK’s Birmingham International Airport. This was followed by other airports such as London Gatwick, Manchester, and Edinburgh airports. In the United States, airports su